Frequently Asked Questions (FAQs)

1. What is Urbaskin?

Urbaskin is a skincare brand dedicated to providing high-quality, skin-friendly products designed to support healthy and radiant skin.

2. Are Urbaskin products safe for all skin types?

Yes, our products are carefully formulated to suit most skin types. However, we recommend performing a patch test before full use, especially if you have sensitive skin.

3. How do I place an order?

You can place an order directly through our website:

  1. Select your desired product

  2. Add it to your cart

  3. Proceed to checkout and complete your payment

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for selected locations.

5. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.

6. What are the shipping charges?

Shipping charges (if applicable) are shown at checkout before you confirm your order.

7. Can I cancel or change my order?

Orders can only be canceled or modified before shipment. Once shipped, changes are not possible.

8. What is your return and refund policy?

Returns or refunds are accepted only for damaged, defective, or incorrect products, reported within 48 hours of delivery. Please refer to our Refund & Return Policy for details.