At urbaskin.com, customer satisfaction is our priority. Please read our Refund & Return Policy carefully to understand the terms and conditions.

Eligibility for Returns

We accept returns or refunds only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The request is made within 48 hours of receiving the order

  • The product must be unused, unopened, and in its original packaging

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Products damaged due to misuse or negligence

  • Sale or discounted items

  • Personal care and skincare products once opened (for hygiene reasons)

Return Process

To request a return or refund:

  1. Contact our support team at support@urbaskin.com within 48 hours of delivery

  2. Provide your order number and clear images/videos of the issue

  3. Our team will review your request and respond within 2–3 business days

Returns sent without prior approval will not be accepted.

Refund Policy

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued via the original payment method

  • Cash on Delivery (COD) refunds may be processed via bank transfer or store credit

Return Shipping

  • If the return is due to our error (wrong or damaged item), return shipping costs will be covered by urbaskin.com

  • If the return is due to customer preference, shipping costs will be the customer’s responsibility

Order Cancellation

  • Orders can only be canceled before shipment

  • Once the order is shipped, it cannot be canceled

Changes to Refund Policy

urbaskin.com reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.